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Victory Cigars: A Cut Above the Rest
Each industry experiences peaks and valleys, however the true test of any company is to stay on top while the rest of the industry is headed for the valley. VictoryCigars.com has done just that. As the cigar industry descends back to normal after a tremendous boom a few years back, Victory Cigars, the preeminent custom label cigar company in the world, continues to grow at a phenomenal rate.
Since going on-line in August 1999, the company has dramatically increased its presence worldwide as the number one custom label cigar company. The Seattle-based company has a far-reaching customer base that includes Saipan, Montreal, Virgin Islands and Switzerland. To accomodate the different time zones, their phones are answered 24 hours a day, seven days a week.
The virtue of being an Internet company increases Victory Cigars' efficiency as orders and logos can be submitted through their Website. Even though it is an Internet company, Victory Cigars does not skimp on the personal contact. They confirm each order with a phone call.
It's this personal touch and exceptional customer service that sets Victory Cigars apart from most companies. They strive to have the best customer service, not only in their industry, but also in the business world. This is a strong personal belief of owner Harold Nathan's. He said, "Today, more than ever, people need to have a friendly contact on the other end of the telephone and we want no one to be put on hold, or to push buttons, or get to a message that may be recorded for training purposes. I just don't understand what corporate America is thinking about when it comes to serving the very people who make them successful.
Because of the way I feel about today's business environment, we will not finalize any order without a representative of our company speaking with the customer. I hate to be put on hold and not have my calls returned like everyone else. I learned early that if it's inconvenient for you, you could bet it's irritating for others as well."
A high quality product produced with exceptional customer service is Victory Cigars' main focus. All of their cigars are hand-made in their factory in the Dominican Republic. The cigar is a blend specifically made for Victory Cigars and it uses the finest tobaccos and rollers available. Nathan personally picked the tobacco blend. "I selected a blend that appeals to people who have been smoking cigars for a long time, such as myself, and to people who may only smoke one cigar a year. The most important aspects are for the cigar to be flavorful, high quality and appealing to all of our customers."
Victory Cigars has set a new standard in the custom label industry. In the past, custom label cigars were more about the novelty of the band, not the quality of the cigar. With a high commitment to quality, customers can now enjoy both the cigar and the message on the band. A few more firsts in the world of private labeling are their quick turnaround times and their minimum order of only one box.
With a customer list that crosses boundaries, it also contains some high-profile companies, a few of which include Microsoft, American Express, General Electric, Saks Fifth Avenue, Seattle Mariners, Sherwin Williams, Auto Nation, The Academy Awards and Pizza Hut. Victory Cigars isn't all business. They have also provided cigars for countless weddings, births, personal celebrations, events and charity functions.
In the world of customization, there are usually a few strange requests. Victory Cigars' strangest request was from a gentleman who wanted a nude picture of his wife on the band. The most impressive job they did was the 125th anniversary of Vollrath, a manufacturer of restaurant supplies. Due to the vibrant colors in their design, Showquest Studios' band stands out as one of the most beautiful. They will soon be adding pictures of impressive bands they have recently done to their Website.
Enjoying a Victory Cigars cigar is easier than you might think as they are the house brand in many high-end cigar bars, private clubs and restaurants such as Morton's of Chicago, El Gaucho in Seattle and the Washington Athletic Club.
Owner and founder, Harold Nathan, has been an avid cigar smoker and collector of cigar related items for 27 years. His entry into the cigar business was one of love and passion for the cigar and the rich heritage it represents. His standards in business have brought Victory Cigars to the forefront of the private labeling industry.
7222 156th St SW - Edmonds, Washington 98026
1-800-434-3994 (Toll free in the U.S.) or 425-742-9999 (outside the U.S.)
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